Follow The

Rabbit

We will issue you credit once your package has been received and processed by our warehouse, we will issue store credit for the eligible items. Products can be returned within 30 days of initial purchase. The House Of Kensington will handle re-shipping costs for damaged or incorrect items sent.

If you received a damaged item or the wrong product, don’t worry—The House of Kensington will cover the re-shipping costs to make things right.

OUR RETURN RABBITHOLE

How To Hop Through The Rabbit Hole:

Welcome to the Return Rabbit Hole, where we make returns and exchanges as whimsical as they are easy. Step into our magical self-service portal, and let’s set things right—it’s as simple as a hop, skip, and click!

Follow the Rabbit 🐇

DO THE HIPPITY HOP:

Don’t stop! CLICK HERE to tumble down your personal Self-Service Return Rabbit Hole.

TELL US YOUR TALE:

  • Follow the prompts to enter your order details.

  • Select the items you’d like to return or exchange—it’s as easy as “eeni-meeni-miny-mo!”

LABEL IT AND LEAP AWAY:

Once you’ve completed the process, we’ll send a pre-paid return label and packing slip straight to your email—no riddles required.

BUNDLE UP AND BOUNCE BACK:

  • Pack your items snug as a bunny in their original condition.

  • Slap on that pre-paid label, and off they go! Drop them at your nearest shipping center or schedule a pick-up.

 RETURN FAQS

  • We hope you are happy with your purchase.

    FILL OUT THE RETURN FORM ON OUR WEBSITE (HERE)

    If for any reason you’re not, we gladly accept returns for store credit within 30 days of the fulfillment date.Please note that all sale items are FINAL SALE and are not eligible for return.

    • All products must be in the condition you received them. We will not do returns/exchanges for products that have been used, worn, washed or otherwise damaged.

    • All markdowns are final sale AND CANNOT BE EXCHANGED OR RETURNED.

    • All accessory purchases are final sale. Products can be returned within 30 days of initial purchase. Returns/exchanges can either be processed in-store or online.

  • Please reach out to returns@thehouseofkensington.com and we can assist you.

    The House Of Kensington will take care of re-shipping costs for damaged or incorrect items sent.


    If you would like to make an in-store return or exchange, please visit us at:

    By Appointment Only:
    1600 Gennesee
    Kansas City, MO 64111

    Or call us at 1-702-861-3667

  • While we trust and value our carriers, issues can occur with the delivery every once in a while. We recommend checking with your neighbors to see if it was accidentally delivered somewhere nearby.

    You can also contact the carrier directly to verify that they no longer have the package.

    For best results, please call your local United State Postal Service (USPS) Office or 1-800-ASK-USPS (1-800-275-8777). If your shipment can't be located, please us at returns@thehouseofkensington.com for assistance.

FILL OUT THE RETURN FORM ON OUR WEBSITE (HERE)

RETURN POLICY

We hope you are happy with your purchase. If for any reason you’re not, we gladly accept returns for store credit within 30 days of the fulfillment date. Please note that all sale items are FINAL SALE and are not eligible for return.

RETURN POLICY:

The return address is set by default to the HOK facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days. If Printful's facility isn't used as the return address, you would become liable for any returned shipments you receive.

TO MAKE A RETURN / EXCHANGE

RETURN CONDITIONS:

  1. Original Condition: Returns must be in their original, unused, and unworn condition, free from defects, stains, pet hair, odors, or any signs of use. All tags must be attached.

  2. Condition Check: Items showing obvious signs of use, including makeup, animal hair, deodorant, perfume, or similar stains, may be refused.

  3. Prior Approval: Returns sent back without prior approval will not be accepted.

  4. Non-Returnable Items: Jewelry and accessories are not eligible for return, refund, or exchange.

  5. Final Sale Items: Items marked as final sale or specialty items cannot be returned, refunded, or exchanged.

  6. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team at returns@houseofkensington.com. Include your order number, a description of the issue, and a photo of the item.

FOR RETURNS: 

We want you to love your experience with us!

Here's how our return process works:

We will issue you credit once your package has been received and processed by our warehouse, we will issue store credit for the eligible items. Products can be returned within 30 days of initial purchase. The House Of Kensington will handle re-shipping costs for damaged or incorrect items sent.

If you received a damaged item or the wrong product, don’t worry—The House of Kensington will cover the re-shipping costs to make things right.

The return address is set by default to the HOK facility. When we receive a returned shipment, an automated email notification will be sent to you. If House Of Kensington’s facility isn't used as the return address, you will become liable for any returned shipments you receive. 

RETURN SHIPPING CHARGES: 

Please note that shipping charges are non-refundable. The cost of the return shipping label will be deducted from your refund or store credit, if any. Return shipping costs are only reimbursable in cases of damaged or incorrectly shipped merchandise.

REFUNDS:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at returns@houseofkensington.com.

REFUND MERCHANTS:

Refunds are automatically refunded to your original payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well.

If more than 15 business days have passed since we’ve approved your return, please contact us at returns@houseofkensington.com.

FOR EXCHANGES: 

Once your new order has shipped, you will receive an email confirming your exchange along with a new order number and tracking information. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Please email us at returns@houseofkensington.com if you need additional assistance with your return or exchange.

We hope you are happy with your purchase. If for any reason you’re not, we gladly accept returns for store credit within 30 days of the fulfillment date. Please note that all sale items are FINAL SALE and are not eligible for return.

If you have any questions or need assistance, my team is here to help!